FAQ Page

Frequently Asked Questions

Q1: How quickly will my order be shipped?

A1: We pride ourselves on our fast shipping! All orders are dispatched from our warehouse in Ireland daily at 3pm. You can expect swift transit times no matter where in the world you're located. Please see our Shipping Policy page for more information on transit times.


Q2: How can I track my order?

A2: As soon as your order is dispatched, we will send you a tracking number. This allows you to track and manage your delivery, ensuring you know exactly when your package will arrive.

Q3: Which courier service do you use for deliveries?

A3: We use DPD Ireland for all our orders, ensuring a reliable and efficient delivery service.

Q4: What if DPD doesn't operate in my country?

A4: For countries where DPD isn't present, your order will be handed over to an equivalent local service, ensuring there's no interruption in the delivery process.

Q5: Will I have to pay customs charges on my order within the EU zone?

A5: No, orders dispatched to countries within the EU zone will not incur any customs charges.

Q6: I'm ordering from outside the EU. Will there be any customs or import duties?

A6: Orders dispatched to countries outside the EU might be subject to import duties. We recommend checking your country's customs rules to determine if any additional charges will apply.

Q7: What can I do if I have more questions about my order?

A7: Feel free to contact our customer service team! We're here to help and ensure your shopping experience is seamless.

Thank you for choosing DrapeandFade.eu. We're dedicated to delivering quality and efficiency every step of the way.